Frequently Asked Questions

Everything you need to know about your next needlepoint project.

What is included in a Hello Bargello kit?

Each kit comes with everything you need to complete your project: premium tapestry wool, a high-quality mesh canvas, a specialty needle, and easy-to-follow printed instructions.

How long will it take to receive my order?

Orders are typically processed within 1-3 business days. Domestic shipping usually takes 3-7 business days, while international delivery times vary by destination.

Do you offer returns or exchanges?

We want you to love your craft! We accept returns of unopened, unused kits within 30 days of purchase. Please note that digital patterns are non-refundable.

Is bargello needlepoint suitable for beginners?

Absolutely! Bargello is one of the easiest needlepoint techniques to learn because it uses a simple straight stitch. Our kits are designed for all skill levels.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.

What should I do if I run out of yarn?

We include extra yarn in every kit to ensure you have enough. If you happen to run short due to a mistake, please contact our support team and we will help you get what you need.